All our sneakers are produced in the north of Portugal in a family owned factory located in Porto.

You can track your order using the tracking number sent in your shipping confirmation.

We accept all major credits cards through Shopify Payments, Paypal and Klarna.

These may vary depending on where you are located. You will see available payment methods in the checkout.

If you receive the notification that your credit or debit card has been declined, please contact your issuing bank or payment provider.

Possible reasons for declined payments are invalid payment method, incorrect billing details or bank issues. We advise you to try another card/payment method or contact your bank.

Send us and email to info@north-89.com and we will send you a pre-paid return label.

You can read more about our return process and how to return your order here.

We aim to issue a refund as soon as we have received your return. But please allow 10-14 days after we have received your return for the refund to be processed.

Our warehouse moves fast to delivery the shoes to you as quickly as possible. As unfortunate as is it, once an order has been placed we cannot modify or cancel it.

Unfortunately, we are unable to modify an already confirmed order.

It can happen, even to the best of us.

Unfortunately we are not able to change any order information once an order is placed.

We try to offer as many payment methods as possible. These may vary depending on where you are located. You will see available payment methods in the checkout.

Delivery times may vary depending. on your location.

Sweden

Bring: 2 - 4 business days

EU

DHL: 3 - 5 business days

Rest of world

UPS Express: 4 - 7 business days

Please note that times can vary close to weekends and during the holiday season.

Our shipping options vary with different countries and territories. Available shipping options for your zip code are visible at checkout.

You can read more about your returns policy here.

If you wish to exchange your order you simply return your unwanted item(s) and place a new order online. We hope to be able to provide a standard exchange service in the future.

If you would like to make a return, you can do this through our return portal here.

In our mission to lessen our footprint on the environment, we’ve decided to charge a small fee for returns. When returning an order, you will be refunded in full except for the return fee.

Once we have received, processed and approved your return, we will refund the amount of the returned item minus shipping costs. This allows us to guarantee that the product is returned to us safely and saves both you and us time. Please allow 2 - 4 business days for our warehouse to process your return after it has been delivered. 

Return cost Sweden: 79 SEK

Return cost Europe: €20

Return cost USA: $35

Return cost Worldwide: €35

You can track your returns through the shipping partner using the information on your label.

1. Find the tracking ID on the printed return label sent via email.

DHL: Look for “Shipment ID” (__________)

UPS: Look for “Tracking #:” (______________)

2. Use the tracking number (____) on the delivery partner’s website.

DHL: https://www.dhl.com/
UPS: https://www.ups.com/

Please allow 5-10 bank days for the refund to be processed by your bank.

Warehouse handling time: 3-4 working days

Return shipping time: Up to 14 working days

When we have received and approved your return, we will send an email confirmation and refund the order value to the original payment method.

How long does it take for my return to arrive, get approved and refunded?

The total time from when you dropped off the return to the refund reaching your bank account can take up to 25 days. The process consists of three stages:

1) Shipping: Up to 14 workdays
2) Warehouse handling: Up to 3 workdays
3) Payment processing: Up to 10 bank days

Want to know which stage your return is in?
You can track your return shipment through the shipping partner you used. Please see instructions below.

1. Find the tracking ID on the printed return label sent via email.

DHL: Look for “Shipment ID” (__________)

UPS: Look for “Tracking #:” (______________)

2. Use the tracking number (____) on the delivery partner’s website.

DHL: https://www.dhl.com/
UPS: https://www.ups.com/

If your shipment has arrived at our warehouse and you still have not received an email confirmation, your return is being handled by our warehouse. If you have received an email confirmation about your return approval, your refund will arrive within 10 bank days.

If 8 bank days have gone by since you received the email confirmation, please contact us and we’ll be happy to assist you.

Taxes & duties are excluded from the price at checkout and will be billed b the courier prior to delivery.

Orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded from the final price. Your order will therefore be subject to local taxes and import duties.

We cannot calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries.

North-89 does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by North-89.